Terms of Service

ECOCREATE TECHNOLOGY PTE. LTD.

Last Updated: March 12, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and ECOCREATE TECHNOLOGY PTE. LTD. ("Company," "we," "us," or "our"), a company incorporated in Singapore, concerning your access to and use of the NexScope platform and services (the "Service").

By accessing or using NexScope, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws globally.

Your Use of Our Services

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to:

  • Access the Services
  • Use the features and tools provided for your personal, non-commercial use or internal business purpose

Except as set out in this section, no part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, translated, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

3. User Representations

By using the Service, you represent and warrant that:

  • You have the legal capacity and agree to comply with these Terms
  • You are not a minor in the jurisdiction in which you reside
  • You will not use the Services for any illegal or unauthorized purpose
  • Your use of the Services will not violate any applicable law or regulation
  • You understand that AI-generated content and insights should be independently verified before making business decisions
  • You are solely responsible for all activities conducted through your account

4. User Registration

You may be required to register with the Service to access certain features. You agree to keep your password confidential and will be responsible for all use of your account and password.

We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Subscription and Payment

5.1 Subscription Plans

Access to NexScope services may require payment of fees as part of a subscription plan. Subscription details, including pricing, features, and limitations, will be displayed on our website or within the Service.

5.2 Payment Terms

You agree to provide current, complete, and accurate payment information. By submitting payment information, you authorize us to charge your payment method for all fees incurred. All payments are processed securely through our third-party payment processors.

5.3 Automatic Renewal

Unless specified otherwise, subscription plans automatically renew for the same period at the then-current rate unless you cancel your subscription before the renewal date. We will notify you before any price changes take effect.

5.4 Taxes

You are responsible for any applicable taxes, including VAT, GST, sales tax, or other government levies, unless otherwise stated. Prices displayed may not include taxes, which will be added at checkout where applicable.

6. Refund Policy

6.1 Satisfaction Guarantee

We want you to be satisfied with NexScope. If you are not satisfied with our Service, you may request a refund under the following conditions:

6.2 Refund Eligibility

  • Monthly Subscriptions: Refund requests must be submitted within 7 days of the initial purchase or renewal date
  • Annual Subscriptions: Refund requests must be submitted within 14 days of the initial purchase or renewal date
  • First-time Subscribers: Full refund available within 14 days of initial purchase if you have not extensively used the Service

6.3 Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions that have been active for more than 14 days (monthly) or 30 days (annual)
  • Add-on services or one-time purchases already consumed
  • Accounts terminated due to violation of these Terms
  • Partial month/year unused after cancellation (you retain access until the end of your billing period)

6.4 How to Request a Refund

To request a refund, please contact us at service@nexscope.ai with your account email and reason for the refund request. We will process eligible refunds within 5-10 business days.

6.5 Pro-Rata Refunds

In exceptional circumstances, we may offer pro-rata refunds at our sole discretion. This may apply to cases such as extended service outages or documented technical issues that significantly impacted your ability to use the Service.

6.6 Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend your account and pursue the disputed amount. We encourage you to contact us first to resolve any billing issues.

7. Cancellation

You can cancel your subscription at any time by:

  • Logging into your account and navigating to subscription settings
  • Contacting our support team at service@nexscope.ai

Your cancellation will take effect at the end of the current paid term. You will continue to have access to the Service until that date. No partial refunds will be provided for unused time within a billing period.

8. Prohibited Activities

You may not access or use the Service for any purpose other than that for which we make the Service available. As a user, you agree not to:

  • Systematically retrieve data or content from the Service to create a competing product or service
  • Trick, defraud, or mislead us or other users
  • Circumvent, disable, or interfere with security-related features of the Service
  • Use the Service in a manner inconsistent with any applicable laws or regulations
  • Upload or transmit viruses, malware, or other harmful code
  • Attempt to impersonate another user or person
  • Interfere with or create an undue burden on the Service
  • Use automated systems (bots, scrapers) to access the Service beyond intended use
  • Harass, abuse, or harm another person using information obtained from the Service
  • Attempt to bypass any measures designed to prevent or restrict access to the Service
  • Copy, modify, or reverse engineer the Service's software
  • Use the Service to generate spam, misleading content, or fraudulent business practices
  • Share your account credentials with third parties or allow unauthorized access

9. User Generated Content

When you create or submit content through the Service, including research queries, saved lists, and preferences ("Contributions"), you represent and warrant that:

  • Your Contributions do not infringe the proprietary rights of any third party
  • You have the necessary rights to use and authorize us to use your Contributions
  • Your Contributions are not false, inaccurate, or misleading
  • Your Contributions do not violate any applicable law or regulation

We do not assert ownership over your Contributions. You retain full ownership of your Contributions and any intellectual property rights associated with them.

10. Third-Party Services and Content

NexScope may integrate with or display information from third-party services and data sources. Your use of these third-party services is governed by their respective terms and conditions.

We are not responsible for the availability, accuracy, or completeness of third-party content. Market data, product information, and other third-party content is provided "as is" and should be independently verified.

11. Service Management

We reserve the right, but not the obligation, to:

  • Monitor the Service for violations of these Terms
  • Take appropriate legal action against anyone who violates the law or these Terms
  • Refuse, restrict access to, or disable any of your Contributions
  • Remove content that is excessive in size or burdensome to our systems
  • Manage the Service to protect our rights and property

12. Privacy Policy

We respect your privacy and are committed to protecting it. Our Privacy Policy, available at https://nexscope.ai/privacy, governs the collection, use, and disclosure of your information when using the Service, and is incorporated into these Terms.

13. Term and Termination

These Terms shall remain in full force and effect while you use the Service.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICE TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF THESE TERMS OR ANY APPLICABLE LAW.

If we terminate or suspend your account, you are prohibited from registering a new account under your name, a fake name, or the name of any third party.

14. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Service at any time. We have no obligation to update any information on our Service.

We cannot guarantee the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors.

We will not be liable for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime.

15. Governing Law

These Terms and your use of the Service are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

16. Dispute Resolution

Informal Negotiations

To expedite resolution and control costs, the parties agree to first attempt to negotiate any dispute informally for at least 30 days before initiating formal proceedings. Such informal negotiations commence upon written notice from one party to the other.

Arbitration

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules. The seat of arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of arbitration shall be English.

17. Disclaimer

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICE WILL BE AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • AI-generated content, insights, or recommendations will be accurate or error-free
  • Market data or product information will be complete or current
  • The Service will be uninterrupted, secure, or free of errors
  • Any particular business outcome or result will be achieved through use of the Service

You acknowledge that business decisions should be made based on your own judgment and independent verification, not solely on AI-generated outputs from our Service.

18. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

19. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of:

  • Your use of the Service
  • Breach of these Terms
  • Any breach of your representations and warranties
  • Your violation of the rights of a third party
  • Any business decisions made based on information obtained through the Service

20. Contact Us

To resolve a complaint regarding the Service or to receive further information regarding use of the Service, please contact us at:

ECOCREATE TECHNOLOGY PTE. LTD.

Singapore

Email: service@nexscope.ai

Website: https://nexscope.ai

Electronic Communications: By using our Service, sending us emails, and completing online forms, you consent to receive electronic communications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing.

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