churn-prevention

Reduce voluntary and involuntary churn through cancel flows, dynamic save offers, and payment recovery.

• Design exit surveys and targeted save offers (discounts, pauses, downgrades) matched to cancellation reasons, typically recovering 25-35% of at-risk customers
• Implement proactive retention by tracking health signals (login frequency, feature usage, support sentiment) and intervening before customers reach the cancel page
• Set up dunning sequences with smart payment retries, escalating emails, and grace periods to recover 50-60% of failed payments
• Integrates with Stripe, Chargebee, Paddle, and retention platforms like Churnkey and ProsperStack for end-to-end churn prevention