Nexscope FAQs

11 results in Billing & Credits

• How do Nexscope credits work?

  Subscriptions and Data top-ups cover different types of usage.

• Can I use pay-as-you-go Data Credits for videos or images?

  Data top-ups cannot be used for video or image generation.

• Do unused subscription credits roll over?

  Unused subscription credits expire each monthly credit period.

• Do annual plans provide all yearly credits upfront?

  Annual billing still uses monthly credit allocations.

• How does the welcome offer work?

  Check the initial charge and renewal terms before subscribing.

• What can I do when my credits run out?

  Choose a subscription upgrade or Data-only top-up as appropriate.

• Why can an API call use a different number of credits?

  Compare the API’s displayed estimate with the actual usage record.

• How do I cancel my subscription?

  Cancel in subscription settings and verify confirmation.

• Can I request a subscription refund?

  Eligibility depends on timing and whether services or credits were used.

• Does cancelling my subscription automatically refund my payment?

  Cancellation and refund eligibility are separate.

• What happens to subscription benefits after a refund?

  Refunded purchases or renewals no longer provide their benefits.