Nexscope FAQs
Find answers about video creation, data APIs, credits, and your account.
Popular questions
- How do I get started with Nexscope?
Choose a video, data, API, or AI-assistant workflow.
- What is included in the free trial?
Try supported tools with a limited free credit allowance.
- How do Nexscope credits work?
Subscriptions and Data top-ups cover different types of usage.
- Can I use pay-as-you-go Data Credits for videos or images?
Data top-ups cannot be used for video or image generation.
- What should I do if a Bulk Video task fails?
Review the error and regenerate the failed task.
- How do I cancel my subscription?
Cancel in subscription settings and verify confirmation.
Browse by topic
Getting Started
- How do I get started with Nexscope?
Choose a video, data, API, or AI-assistant workflow.
- Do I need coding skills to use Nexscope?
Use the workspace without code, or integrate through the API.
- What is included in the free trial?
Try supported tools with a limited free credit allowance.
Show all 5 questions
- Which Nexscope video workflow should I choose?
Match your product assets to the right video workflow.
- Can I create product videos for social ads with Nexscope?
Create product introductions, demos, and promotional videos.
AI Video & Images
- What do I need to generate images or videos?
Start with photos, a product link, or a permitted reference ad.
- How do I create a video from product photos?
Upload photos, choose a scene, and generate your video.
- Which product links can I use for URL to Video?
Import individual product listings from five supported platforms.
Show all 18 questions
- Will Video Clone reproduce my reference ad exactly?
Video Clone creates a new version guided by your reference.
- How many videos can I create in a Bulk Video project?
Create up to 100 videos, using 1–9 images per product.
- What should I do if a Bulk Video task fails?
Review the error and regenerate the failed task.
- How long does video generation take?
Timing varies by model, settings, and demand.
- Can I use generated images and videos commercially?
Check the applicable terms and rights before commercial use.
- Can I edit the product details imported from a URL?
Review and edit imported text and select your product images.
- Can I edit or replace the AI-generated video script?
Edit, regenerate, or replace your script before generation.
- Can I add a discount or promotion to my product video?
Add promotion details and check the script for accuracy.
- Do I have to use an AI avatar in URL to Video?
Choose a product-only or presenter-led video.
- How do I organize folders for Bulk Video?
Use one subfolder per product inside a parent folder.
- Will every product in a batch receive the same video?
Shared batch settings still produce a video for each product.
- Can I apply styles or AI analysis to selected products?
Apply styles or analysis to selected products or the whole batch.
- Can I download all completed Bulk Video results together?
Download completed outputs together or individually.
- Can I make different ad versions for the same product?
Change the reference or scene description for another version.
- Which videos can I use as Video Clone references?
Use your own ads or material you have permission to use.
Data, APIs & Integrations
- Where can I find Nexscope APIs and their documentation?
Find endpoint details, schemas, examples, and credit information.
- Which ecommerce platforms can I get data from?
Check platform, market, and field coverage for each API.
- How do I start using a Nexscope API?
Create a key and send a documented request from your server.
Show all 15 questions
- How do I connect my AI assistant to Nexscope?
Connect a compatible client and verify the available tools.
- How do I tell whether an API request succeeded?
Check the business result and, for async work, task completion.
- How do I retrieve an image or video generated through the API?
Use the returned task ID to check progress and retrieve output.
- What should I do if the API returns 429 or 503?
Respect Retry-After and check the response and plan limits.
- Where do I create an API key?
Create and securely store a key in API Access > API Keys.
- Where can I find request and response examples for an API?
Use the selected API reference for examples and schemas.
- Can I put my Nexscope API key in browser-side code?
Keep credentials on the server and out of public code.
- Why does my AI assistant show no Nexscope tools?
Refresh the tool list and check connection and authorization.
- How do I install a Nexscope skill in my external AI agent?
Install the selected capability and configure your agent runtime.
- Why is my installed Nexscope skill not working?
Check credentials, runtime variables, skill version, and credits.
- Do external AI-agent calls consume Nexscope credits?
External agent calls use credits from your Nexscope account.
- Does the API response cost field show charged credits?
The cost response field measures elapsed time, not credits.
Billing & Credits
- How do Nexscope credits work?
Subscriptions and Data top-ups cover different types of usage.
- Can I use pay-as-you-go Data Credits for videos or images?
Data top-ups cannot be used for video or image generation.
- Do unused subscription credits roll over?
Unused subscription credits expire each monthly credit period.
Show all 11 questions
- Do annual plans provide all yearly credits upfront?
Annual billing still uses monthly credit allocations.
- How does the welcome offer work?
Check the initial charge and renewal terms before subscribing.
- What can I do when my credits run out?
Choose a subscription upgrade or Data-only top-up as appropriate.
- Why can an API call use a different number of credits?
Compare the API’s displayed estimate with the actual usage record.
- How do I cancel my subscription?
Cancel in subscription settings and verify confirmation.
- Can I request a subscription refund?
Eligibility depends on timing and whether services or credits were used.
- Does cancelling my subscription automatically refund my payment?
Cancellation and refund eligibility are separate.
- What happens to subscription benefits after a refund?
Refunded purchases or renewals no longer provide their benefits.
Account & Privacy
- Are my uploaded materials used to train AI models?
Uploads are not used for AI-model training under the Privacy Policy.
- How do I close my account or request data deletion?
Contact support; cancel your subscription separately first.
- Are my generation inputs shared with an AI service provider?
Necessary inputs may be sent to the provider fulfilling your task.
Show all 5 questions
- Does closing my account delete every copy of my data immediately?
Retention rules and backup deletion differ by information type.
- How do I ask Nexscope to stop sending promotional messages?
Ask support to stop promotional messages; essential notices differ.
Still need help?
Submit a ticket and our support team will help you investigate.